Job Details

Service Centre Analyst
  • Ongoing career progression & opportunities for professional development.
  • Join Australia‚Äôs #1 media organisation and industry leader.
  • Southbank location - great benefits on offer!

The Role

We are seeking a driven IT Service Centre Analyst to join our customer focused team at Southbank.

  • Work with cutting edge technology and deliver best practice service management.
  • Work on a rotating roster between 7am - 12am, 7 days a week, 365 days a year.
  • Be responsible for providing professional and effective support to all News Corp Australia and associated business users and departments on the various networks and computer systems within the organisation.


Who you are

You'll have:

  • An I.T. related qualification.
  • ITIL Certificate in ITSM.
  • Demonstrated commitment to deliver outstanding customer service outcomes and continuous service improvements.
  • Problem solving & analytical skills with excellent attention to detail.
  • Excellent interpersonal and communication skills with the ability to establish and maintain effective customer relationships within a service delivery environment.
  • Excellent Windows based computer skills, ideally intermediate to advanced Microsoft Office skills and experience using a modern Service Management tool such as ServiceNow.
  • Applicants who possess Mac expertise with experience using Casper remote control tools along with cloud SaaS based products such as Salesforce, Workday and Google suite of applications will be looked upon favourably.

You will be customer-centric, strive for service excellence and love to implement process efficiencies. You will have the ability to effectively translate technical information and procedures to end users and assume responsibilities and remain productive within a time-sensitive and fast paced environment.


What's in it for you?

  • There's a lively atmosphere in addition to subsidised on-site gym and cafe, coffee on tap and plenty of restaurants and bars nearby to keep your work/life balance healthy.
  • Employee discounts with multiple brands including BMW, Qantas, Apple, Samsung etc.
  • Discounted health care.


Who we are

We are Australia's number one and most influential media organisation with more than 150 prestige brands across news, sport and lifestyle. Each month more than 17 million Australians choose to consume news and information from our digital and print products - more than any other media group in Australia.


Sign me up!

Apply now or for more information on careers at News Corp Australia visit

Job Ref: AU1234LM000474
Submitted: 11-01-2019 03:48 PM
Category: Technology

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