Job Details

Customer Relationship Specialist
 
  • Increase overall retention for the business
  • Australia‚Äôs number one and most influential media organisation
  • Be part of the fastest growing arm of News Corp Australia

Are you an experienced sales person in a contact centre or a subscription model business looking for a wider remit and a new challenge? Passionate about customer service and results driven? Love to use your ideas and insights to really make a difference? Increase our overall customer retention numbers and contribute revenue to the business. Re-engage previous customers with new subscriptions or retain customers that are in their cancellation period.

What’s the role?

  • Contact all previously cancelled customers to ascertain and influence interest to re-engage
  • Develop, own and implement a set of ‘save” offers and initiatives that can be applied to retain customers
  • Follow-up with ‘saved’ customers on a timely basis to ensure customer satisfaction
  • Ensure amazing customer experience of cancellation process
  • Proactively contact any customers that are identified as ‘at risk’ and be able to communicate the value of their campaign
  • Collate insights and report on reasons for cancellations and make recommendations for actions to improve retention

Who are you?

  • Proven sales capability to navigate customer conflict and win business
  • Able to understand the customer’s goals and communicate value
  • Can identify customer trends, provide feedback, recommend solutions
  • Digital and tech savvy
  • Superior verbal and written communication skills
  • Team oriented philosophy and proactive problem solving skills


What’s in it for you?

  • Attractive remuneration and incentive scheme
  • High performance environment with excellent job progression opportunities
  • Cutting-edge two week digital marketing onboarding program
  • Training with industry-leading digital marketing associations and partners
  • Exposure to some of the best digital marketing platforms in the world
  • Opportunity to 'win' a week's worth of holiday and other great rewards
  • Flexible working - be measured on your output not the time at your desk
  • Young, lively, passionate, results-driven colleagues


Who are we?
Powered by News Corp Australia and with a direct bat-phone to Google and Facebook, News Xtend provides powerful digital marketing campaigns and first class service that our rivals can’t match. With staff based across Australia, our customers have access to local experts who are masters of spruiking – including getting businesses found on search engines, starting conversations on social media and delivering messages where it matters most. News Xtend gives our customers the ability to focus on their business today, while we help catch their customers of tomorrow.

Where do I sign?

Apply now or for more information on careers at News Corp Australia visit www.newscorpaustralia.com/careers

Job Ref: AU1234AC000238
Submitted: 03-12-2018 09:22 AM
 

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