Job Details

Digital Service Management Specialist - News DNA
  • Surry Hills location
  • Join Australia's favourite place for News
  • Do interesting work with smart people that really matters

The Role

Digital Service Management Specialist is required to lead the News DNA environment operations management and drive prod/non-prod environments maturity to reduce wastage, downtime, and incidents.

  • Adhere to established service management practices and provide continuous feedback to streamline.
  • Adhere to ITSM processes around incident and problem management.
  • Adhere to ITSM processes around change management.
  • Identify pain points of prod/non-prod environments and work with Head of Platforms and Technology to prioritise and action the required changes


Who You Are

  • Ability to drive end-end Monitoring and Alerting
  • Support the platform team members in their work.
  • Provide input and feedback to platform managers and team members on  change management.
  • Experience working ITSM processes for incident & problem management and change management
  • Ability to communicate and collaborate across teams and functions to deliver
  • Experience in a similar role


What’s in it for you?

  • Collaborative environment
  • Opportunity to innovate, challenge the norm and pioneer the way forward
  • Variety of work where no two days are the same
  • Corporate Well-being Program
  • Progression and development


Who We Are?

The nation's most influential media organisation, News Corp Australia reaches an unduplicated audience of 16 million Australians every month. As well as our famous news, sport and lifestyle brands such as The Herald Sun, FOX SPORTS, Vogue and GQ, we lead the way with number-one websites, and We have the largest online news audience in the country, with a bigger digital footprint than Facebook.

Where do I sign?

Apply now or for more information on careers at News Corp Australia visit

Job Ref: AU1234DF000486
Submitted: 30-11-2018 03:43 PM
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