Job Details

Workforce Planner
  • Great team culture and development
  • Full-time permanent role
  • Join Australia's most influential media organisation

Workforce Planner

CBD, Adelaide

  • Great team culture and development
  • Full-time permanent role
  • Join Australia's most influential media organisation

Based within our News Customer Support business unit, this role will see you forecast, schedule, and real time monitor the resourcing within the Contact Centre. You will analyse trends and recommend improvements as they relate to resourcing.

What’s the role?

  • Regular reviews of data quality in Salesforce, workforce, telephony and customer service.
  • Forecasting all activities expected in the Contact Centre based on historical and seasonal trends and expected ad hoc activity (all channels).
  • Scheduling shifts of available staff against forecasted requirements.
  • Monitor real time performance and forecast performance and make change and recommendations to ensure best possible outcomes.
  • Trend analysis of prior stats to make recommendations for improvements.

Who are you?

  • Tertiary degree or equivalent experience required.
  • Proven experience in similar workforce planning role.
  • Demonstrated business acumen, analytical, planning and decision making skills.
  • Ability to interpret data to enable effective recommendations.
  • Excellent mathematical, analytical, communication and organisational skills.
  • Strong work ethic and a can-do mentality.
  • Knowledge of Contact Centre methodologies and operational principles.

What’s in it for you?

  • Collaborative environment.
  • Opportunity to innovate, challenge the norm and pioneer the way forward.
  • Support and development.
  • Work with some of Australia's most recognised and prestigious brands.
  • Make a difference as part of Australia’s most influential media organisation.

Who are we?
The nation’s most influential media organisation, News Corp Australia reaches an unduplicated audience of 16 million Australians every month. As well as our famous news and sports brands, we lead the way in fashion, food, health, real estate and parenting. We have the largest online news audience in the country, with a bigger digital footprint than Facebook.

Where do I sign?

Apply now or for more information on careers at News Corp Australia visit


Job Ref: AU1234OR000138
Submitted: 06-11-2018 03:47 PM

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